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Frequently Asked Questions
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> FAQ
Ordering
How do I place an order online?
Can I purchase by phone?
Can I change my order during checkout?
How can I be sure that my order was received?
What if an item I've ordered is out of stock?
How do I return a product?
Do you accept international orders?
Can I add to my order once it is submitted?
Can I combine two or more orders to save on shipping?
Shipping
When will my order arrive?
Who will deliver my package?
How do you calculate the cost of shipping and handling?
Do you ship internationally?
How do I know if my order has been shipped?
What if was order was never received?
Payment
Privacy
What forms of payment does Full Petential accept?
Why do I need to give my credit card number?
When will my credit card account be charged?
What is the $1.00 charge that appears on my credit card statement?
Do I have to pay sales tax?
Am I responsible for bank overdraft fees?
What if I don't have a credit card?
Is this site secure?
Where is my replacement or refund?
Collection of information
Use of individual information
Dissemination of individual information
Privacy practies of third parties
More privacy information
Membership
How does my Full Petential membership work?
How was I enrolled in the auto-ship program?
